We are currently recruiting a Clean Water Network Planner/Scheduler to support our Planning department based at our Horspath depot , Oxford.
As a Planner/Scheduler you will be responsible for the end to end case management of our customer network repair journey. Key activities include; prioritising and arranging customer appointments, geographically planning and scheduling field teams, monitoring progress to completion whilst ensuring key Health and Safety and street works requirements are met.
As a Planner/Scheduler you will have sound customer service experience with the ability to face and overcome challenging scenarios, changing our customer's overall experience. You will be a strong communicator, possessing excellent verbal and written skills, flexible in your approach, and a good team player. You will have strong office administration capability along with technical scheduling ability.
For more information or to apply for this position, please send your CV and a covering letter to firstname.lastname@example.org
Clean Water Field Operative Requirements:
In exchange we offer a fully equipped working vehicle, a comprehensive on-going training programme, daily bonus and Annual Incentive Scheme, and a workplace pension
For more information or to apply for this position, please send your CV to email@example.com
Our staff are at the heart of our business, with each and every person contributing to the company's success. In return, we invest a great deal of time and care into the team, focussing on developing skills with on-going training, and ensuring our staff are suitably rewarded. Staff are automatically enrolled in the company Daily and Annual Incentive Programmes, in addition to receiving overall good remuneration.
We are always on the lookout for enthusiastic candidates to join us in the field and office, so if you think the TUSO culture suits and you would like to undergo a trial (field personnel only) and become part of the team, please email firstname.lastname@example.org
I’m a shared supply planner & also the proving team leader for suspected leaks. A standard day entails booking in jobs with customers, raising repair jobs and getting together relevant plans that enable these works to be undertaken correctly. One of the best things about working for Talboys is the relaxed and friendly atmosphere in the office.
As an experienced team member in the field I am responsible for setting up the site ready for the work ahead. On an average day I complete a risk assessment using various tool such as a CAT and Genny to locate underground services, set out the working environment with health safety barriers, and then proceed with cutting and digging to locate and repair the leak. We then work hard to restore the ground and property to how we found it.
I oversee a variety of responsibilities at our yard from ensuring we all have the correct Personal Protective Equipment (PPE), purchasing the materials, tools, and fittings required by the operatives, as well as making sure the appropriate training program is being followed to continually upskill and develop our teams.
I attend appointments that the planning team have arranged for me in order to prove a suspected leak on external pipework. As a trained plumber also if I establish that the customer also has an internal leak such as a leaking toilet or tap, then I will also look to fix this for the customer.
My role is to drive the HGV vehicles that supplies and removes the various aggregates our gangs require on site. I can visit multiple locations in one day with a variety of resources from fresh concrete to tarmac.
My role is to lead & manage the customer side leakage planning team. To ensure we deliver a high level of customer service whilst coordinating repair and proving works in the timeliest and cost-effective way. I love that everyone in our team cares about the great job we deliver to our client and customers. I love the daily challengers it brings and that every day is different. I am very proud to work for Talboys and for such a great team & group of people.
I support my Gang Leader and team in the manual work required to complete our jobs to a high standard. With each day and job, I continue my personal development towards gang leader by learning how to trace underground cables effectively, as well as the requirements around site health and safety.
I plan and co-ordinate repairs for customers when we have been notified by a water utility company that they have established a leak on their land. I work closely with housing associations, councils and landlords to get these leaks resolved as quickly and effectively as possible. I am also responsible for passing information back to water utility companies if we are notified of a meter that needs replacing.
My role is to guide the customer through the customer side leakage (CSL) process, assisting with their queries which range from correspondence received, land registry searches, legal notices, and any enforcement procedures that need to take place. I also run daily reports to ensure we are keeping to our high standards of service by meeting or exceeding our service level agreements.
I’m predominantly out in the field visiting the locations where our teams are working to ensure our high standards and health and safety are being adhered to. Being within a senior position with years of on the job experience, I am also responsible for working within an advisory capacity helping individuals develop and grow within their roles.
I plan out the works for the proving technicians that go and prove if there are any leaks at customers properties. I am also responsible for answering the phones talking to our customers to help assist them with their queries while scheduling in appointments. We have a great friendly working environment and a brilliant team around us.